Customer care
File a claim
We’re sorry something went wrong. Tell us what happened and our office will review it and follow up with you directly.
Before you submit
Have your move date and paperwork handy
Take clear photos of any damage
Keep damaged items and packing until we review the claim
Report damage as soon as you can after your move
Claim details
Fields marked * are required.
"*" indicates required fields
What happens next
How we handle claims
1
Send the details
Use the form, add photos, or call our office.
2
We review it
Our office looks at your claim and the paperwork from your move.
3
We follow up
We contact you to talk through the next steps.
4
We resolve it
We work with you toward a fair resolution based on the valuation coverage on your move.
FAQ
Questions, answered
How long do I have to file a claim?
Please let us know as soon as possible. For interstate moves, written claims must be filed within nine months of delivery. For local moves, check your paperwork or call our office.
What should I include?
Your contact details, move date, a description of each damaged or missing item, and photos. If you have your bill of lading or invoice number, include that too.
Should I throw away damaged items?
No. Please keep damaged items and their packaging until we’ve had a chance to review the claim.
Can I call instead?
Of course. Call (973) 255-0648, Monday to Friday 8–5 or Saturday 8–2.